Last updated: September 2026
This Privacy Policy explains how ExtremoAI (“we”, “us”, “our”) — an AI-powered customer support platform that helps businesses (“Merchants”) automatically reply to their customers on Facebook Messenger and WhatsApp — collects, uses, and protects data.
ExtremoAI operates the platform at extremoaiagent.online. By creating an account or accessing the platform, you agree to the data practices described here. Two groups of people interact with ExtremoAI: Merchants, who sign up, connect their Facebook Page and/or WhatsApp Business number, and configure their AI assistant; and Customers, who message a Merchant's connected Page or WhatsApp number, which ExtremoAI may reply to on the Merchant's behalf.
Your Facebook Page ID and Page Access Token, and/or your WhatsApp Phone Number ID, WABA ID, and Access Token, are stored securely in our database and are used exclusively to receive messages and send AI-generated replies on your behalf. We do not share these credentials with third parties. Any data obtained through Facebook Login, the Messenger Platform, or the WhatsApp Cloud API is used only to operate the assistant features described here, and is handled in accordance with Meta’s Platform Terms and Developer Policies.
Customer messages are processed through AI models — Google’s Gemini API and DeepSeek — together with the Merchant’s own product and knowledge-base data, to generate contextual replies, and customer photos are matched against the Merchant's product catalog the same way. Message content is not sold, monetized, or used for advertising purposes, and is not used to train third-party AI models beyond what is needed to generate the immediate reply.
To generate replies and handle images, message content is sent to the following processors, solely to perform the task described:
We do not share data with any other third party, and never sell data to advertisers or data brokers.
Protection includes encrypted storage for API keys and access tokens, server-side access controls, and HTTPS enforcement across the platform. No system is 100% secure, and we continually work to improve our safeguards.
Conversation and order data is retained for as long as the Merchant's account is active, so they can reference order/customer history. After account cancellation, data may be retained for up to 30 days unless a longer period is required by law, after which it is deleted.
Merchants can request full deletion of their account and all associated data by emailing rubaiyatakib@gmail.com. We will process deletion requests within 30 days.
Depending on your jurisdiction, you may request access to, correction of, or deletion of your data, or withdraw consent to its processing, by contacting us at the email above.
We may update this Privacy Policy from time to time; continued use of the Service after such changes constitutes acceptance of the revised policy.
Questions about this policy: rubaiyatakib@gmail.com